Privacy Policy

Fleet Wage, Inc. (“Fleet Wage,” “we,” “us,” or “our”) provides scheduling, payroll, and workforce management software for FedEx P&D contractors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website (fleetwage.com), web application (app.fleetwage.com), mobile applications, and related services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please discontinue use of the Service.

1. Information We Collect

A. Account and Profile Information

• Full name, email address, phone number, mailing address
• Company name, job title, FedEx Contract Service Area (CSA) details
• Billing and payment information (processed by third-party payment providers)
• Account credentials and preferences

B. Employee and Driver Data

• Employee names, contact information, and employment details
• Scheduling data, work area assignments, and route information
• Payroll data including pay rates, hours worked, overtime, and deductions
• Vehicle assignments and compliance documentation

C. Automatically Collected Information

• IP address, browser type, operating system, and device identifiers
• Pages viewed, features used, and interactions with the platform
• Date, time, and duration of visits
• Referring URLs and search terms

D. Mobile Application Data

• Device type, operating system version, and unique device identifiers
• Push notification tokens (if opted in)
• App usage data and crash reports

E. Communications Data

• Emails, support tickets, and in-app chat messages
• SMS messages sent through or initiated by the Service
• Phone call records with our support team

2. How We Use Your Information

• Service Delivery: Operating and maintaining the platform, including scheduling, payroll processing, and workforce management features
• Payroll Processing: Facilitating payroll calculations, generating reports, and transmitting data to connected payroll providers
• AI-Powered Features: Providing automated scheduling recommendations and workforce optimization (your data is not used for training general-purpose AI models)
• Communications: Sending transactional messages via email, SMS, and push notifications related to your account, schedules, and payroll
• Product Improvement: Analyzing usage patterns, diagnosing issues, and improving platform functionality
• Marketing: Sending promotional communications about new features, updates, and offers (you may opt out at any time)
• Compliance: Meeting legal, regulatory, and contractual obligations
• Security: Detecting, preventing, and responding to fraud, abuse, and security incidents

3. How We Share Your Information

Fleet Wage does not sell your personal data.

A. Payroll and Integration Partners

When you connect your account to a third-party payroll provider (such as ADP, Paychex, or other supported providers), we transmit the necessary data to facilitate payroll processing. These transfers are initiated by you and governed by the third party's terms and privacy policies.

B. Service Providers

We work with trusted third-party vendors who perform services on our behalf, including cloud hosting, payment processing, email delivery, customer support, and analytics. These providers are contractually required to protect your data and use it only for the services they provide to us.

C. Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when necessary to protect Fleet Wage's rights, your safety, or the safety or property of others.

D. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.

4. Cookies and Tracking Technologies

• Essential Cookies: Required for authentication, session management, and core platform functionality
• Analytics Cookies: Help us understand how users interact with the platform so we can improve the experience
• Preference Cookies: Remember your settings and preferences across visits

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.

5. SMS and Push Notification Communications

Fleet Wage may send SMS messages and push notifications related to scheduling updates, payroll alerts, and platform announcements. By providing your phone number, you consent to receiving these communications.

Opt-Out: You may opt out of SMS messages by replying STOP or contacting support. Push notifications can be managed through your device settings or the app. Standard message and data rates may apply. Your phone number will not be used for marketing without separate consent.

6. Data Security

We implement security measures including:

• Data encryption in transit (TLS) and at rest (AES-256)
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection practices

No system is completely secure. In the event of a breach affecting your personal information, we will notify you in accordance with applicable law. See our Security page for more details.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account termination, we may retain certain data as required by federal and state regulations for payroll and employment records, for dispute resolution, or to enforce our agreements.

To request deletion of your data, contact our support team. We will respond within 30 days.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Know/Access: Request the categories and specific pieces of personal information we have collected about you
• Right to Correct: Request correction of inaccurate personal information
• Right to Delete: Request deletion of your personal information, subject to certain legal exceptions
• Right to Portability: Request a copy of your data in a portable, machine-readable format
• Right to Opt Out of Sale: Fleet Wage does not sell your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us via email. We will verify your identity and respond within 30 days.

California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information is collected, request deletion, and opt out of the sale or sharing of personal information. Fleet Wage does not sell or share personal information as defined under these laws.

Other U.S. State Residents

Residents of Virginia, Colorado, Connecticut, Utah, Texas, and other states with comprehensive privacy laws may have similar rights under their respective state privacy statutes.

9. International Data Transfers

The Service is hosted and operated in the United States. If you access the Service from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using the Service, you consent to this transfer, acknowledging that U.S. data protection laws may differ from those in your jurisdiction.

10. Third-Party Links and Services

The Service may contain links to third-party websites or services. Fleet Wage is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

11. Children's Privacy

The Service is designed for business use by FedEx P&D contractors and is not directed at individuals under the age of 13 (or under 16 in applicable jurisdictions). We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email or through a prominent notice within the Service. The “Last Updated” date at the top indicates the most recent revision. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Fleet Wage, Inc.
Attn: Privacy Agent
1010 S Federal Hwy, Suite 1400
Aventura, FL 33009
Email: [email protected]
Phone: (215) 999-2777