FedEx Ground Contractor Resource

MyGroundBiz Login & Portal Guide

Everything FedEx Ground ISPs need to know about the My Ground Biz contractor portal — how to log in, what’s inside, and where the portal stops and your payroll problems begin.

Go to MyGroundBiz.com →See FleetWage Demo

FleetWage is an independent payroll platform for FedEx Ground ISPs. We’re not affiliated with FedEx Corporation or FedEx Ground Package System.

What Is MyGroundBiz?

The single sign-on portal every FedEx Ground contractor lives in.

MyGroundBiz — sometimes called My Ground Biz, mybizground, or “my biz account FedEx” — is the contractor portal operated by FedEx Ground Package System for its Independent Service Providers (ISPs) and Contracted Service Providers (CSPs). It’s the only authoritative source for the data FedEx Ground sends to contractors: settlement reports, DRO route plans, charge statements, contracts, and performance scorecards.

If you run a CSA, you’re in MyGroundBiz at least weekly. The portal lives at mygroundbiz.com and is access-controlled — only the contractor of record (and users they explicitly grant access to) can sign in. There’s no public registration; accounts are provisioned by FedEx Ground when a contract is signed or transferred.

What's Inside the MyGroundBiz Portal

The six things every ISP actually uses MyGroundBiz for.

Settlement & Charge Statements

Weekly settlement reports, charge statements, and the WSW (Weekly Service Worksheet) that breaks down stops, packages, and revenue per CSA.

Contracts & Addenda

View and accept Operating Agreement amendments, addenda, and CSA documents from FedEx Ground Package System.

DRO (Daily Route Optimization)

Access daily route plans, package counts, and stop sequences pushed from FedEx Ground operations.

Performance Scorecards

Service metrics, on-time performance, scan compliance, and CSA scorecards used in contract reviews.

Compliance & Safety

DOT compliance documents, safety bulletins, BWC notifications, and insurance certificate uploads.

Communications

Memos from your terminal manager, peak season briefings, and operational announcements from FedEx Ground.

How to Log Into MyGroundBiz

Step-by-step for first-time and returning users.

Go to mygroundbiz.com

The portal URL is https://www.mygroundbiz.com — bookmark it. There is no mobile app; the portal is a responsive web app.

Enter your contractor credentials

Username and password are issued to the contracted entity, not to drivers. If you're a manager or sub-contractor, the primary contractor has to add you under the user management section before you can sign in.

Complete multi-factor authentication

MyGroundBiz uses MFA via SMS or email. Codes go to the phone number and email FedEx Ground has on file — if either is outdated, your terminal manager has to update them.

Pull what you need

Most ISPs come in for one of three things: settlement reports for the prior week, DRO data for tomorrow's routes, or contract documents that need a signature. Download what you need and get out — the portal is not a daily operations tool.

Common MyGroundBiz Login Issues

The five problems that make ISPs Google 'mygroundbiz login' in the first place.

Forgot your MyGroundBiz password

Click "Forgot Password" on the login page. Reset emails go to the address on file with FedEx Ground — usually the contractor of record. If you no longer have access to that email, your terminal manager has to update it on the FedEx side first.

Locked out after too many attempts

Most lockouts auto-clear after 30 minutes. If they don't, contact FedEx Ground tech support through your terminal manager — MyGroundBiz support is not public-facing.

Account works but you can't see settlements or DRO

Permissions are tied to your role on the contract. If you were recently added as a sub-contractor or admin, the primary contractor has to grant access inside the portal under the user management section.

Page loads blank or won't authenticate

Clear cookies for mygroundbiz.com, try Chrome or Edge in a private window, and disable any VPN. The portal occasionally has session issues with corporate networks.

Multi-factor code not arriving

MFA codes go to the phone number on file. If you changed numbers, your terminal manager has to update it before you can log in — there's no self-service phone change.

What FedEx DRO Actually Is

The acronym that gets thrown around at every terminal meeting.

DRO stands for Daily Route Optimization. It’s the FedEx Ground system that generates daily route plans, package counts, and stop sequences for each CSA. DRO data is pushed into MyGroundBiz the night before each operating day so contractors can see what their drivers will face in the morning.

The DRO file tells you, per route: estimated stops, package volume, mileage, and sequence. ISPs use it to assign drivers, predict overtime, and stage trucks. At end of day, actual stops scanned vs. DRO-projected stops becomes one of the inputs to driver pay — which is exactly the reconciliation FleetWage automates.

DRO is not a planning tool you can edit. You can’t reroute through MyGroundBiz — only acknowledge what FedEx assigned and operate against it. Disputes go through your terminal manager.

Where MyGroundBiz Stops

The Portal Tells You What FedEx Paid You. Not What You Owe Your Drivers.

MyGroundBiz hands you a settlement report. Then you’re on your own to translate that into per-stop driver pay, 6th-day bonuses, fuel card deductions, overtime, and payroll-provider-ready exports. Most ISPs do this in spreadsheets at 11pm on Sundays.

FleetWage ingests the same settlement data MyGroundBiz exports, runs the full calculation, and pushes it straight to ADP, Gusto, Paychex, or your provider of choice. You log into MyGroundBiz once a week to download. After that, payroll is done.

See How FleetWage Works FleetWage for FedEx ISPs

MyGroundBiz Frequently Asked Questions

The questions FedEx Ground contractors ask most often about the portal.

What is MyGroundBiz?

MyGroundBiz (sometimes written as My Ground Biz, mybizground, or my biz account FedEx) is FedEx Ground's online contractor portal. It's where Independent Service Providers (ISPs) and Contracted Service Providers access settlement reports, charge statements, DRO route plans, contracts, scorecards, and operational communications from FedEx Ground Package System.

How do I log into my MyGroundBiz account?

Go to mygroundbiz.com and sign in with the username and password issued to your contracted entity. Login credentials are tied to the contractor of record — if you're a driver, manager, or sub-contractor, the primary contractor must grant you portal access through the user management section.

What is the FedEx DRO?

DRO stands for Daily Route Optimization. It's the system FedEx Ground uses to generate daily route plans, package counts, and stop sequences for each CSA. ISPs access DRO data through MyGroundBiz to see what's coming each morning and reconcile it against actual stops at end of day.

Is MyGroundBiz the same as the contractor portal?

Yes. MyGroundBiz, the FedEx Ground contractor portal, and the my biz account FedEx contractors reference are all the same system. It's the single sign-on hub for everything FedEx Ground sends to its contracted service providers.

Can I see driver pay or run payroll inside MyGroundBiz?

No. MyGroundBiz shows what FedEx pays the contractor — settlement reports, charge statements, and stop counts. It doesn't calculate or run driver payroll. Contractors are responsible for their own payroll, fuel deductions, bonuses, and tax filings on top of what flows out of the portal.

Why do I have to manually re-enter MyGroundBiz data into payroll every week?

Because the portal exports stop counts and revenue figures, but doesn't calculate per-stop driver pay, 6th-day bonuses, fuel card deductions, or overtime. Most ISPs download settlement reports from MyGroundBiz and re-key the numbers into spreadsheets or payroll software. FleetWage was built specifically to eliminate that double entry — it ingests settlement data and runs the full payroll calculation automatically.

Where can I report a problem with MyGroundBiz?

There's no public support line. Issues with login, missing reports, or DRO discrepancies have to go through your terminal manager or FedEx Ground tech support contact. FleetWage is not affiliated with FedEx and can't reset MyGroundBiz access — but we can help you reduce how often you actually need to log in.